Shipping Policy
Processing Time
Every order is quality-checked before it leaves: within 24–48 hours of payment we send photos of the exact item to your WhatsApp/email for confirmation. Dispatch happens 1–3 business days after your approval.
Delivery Times (business days, after dispatch)
| Destination | Standard (free) | Express (on request) |
|---|---|---|
| United States & Canada | 7–12 | 4–7 |
| European Union & United Kingdom | 7–15 | 4–8 |
| Australia & New Zealand | 8–15 | 5–9 |
| Rest of world | 10–20 | 6–10 |
Carriers
Depending on destination we ship with DHL, FedEx, UPS, USPS or a reputable national carrier. You will receive a tracking number by WhatsApp/email as soon as the parcel is scanned.
Duties, Taxes and Customs
- United States: standard orders ship without import duty under current de minimis rules.
- European Union: since July 2021 the EU applies VAT to imported goods. Where possible we ship VAT-paid (IOSS); if a customs charge nonetheless arises, EU customers are responsible for it.
- Other countries: any import duties or taxes follow your national rules and are the customer's responsibility.
Packaging
Items ship in protective wrapping inside a plain unbranded carton, with dust bag where applicable.
Lost or Damaged Parcels
If tracking stalls for 10+ days or the parcel arrives damaged, contact us within 7 days with your order number and photos — we reship or refund per our Return & Refund Policy.
Address Accuracy
Please double-check the delivery address at confirmation; re-shipping caused by an incorrect address is at the customer's cost.