Return & Refund Policy
15-Day Window
You may request a return or exchange within 15 days of delivery. Start by messaging WhatsApp +44 7599 352109 with your order number, the item and photos of the issue — we reply within 24 hours.
Conditions
- Item is unused, undamaged and with original packaging, dust bag and tags where provided.
- Quality issues (wrong item, manufacturing defect, damage in transit) qualify for a full refund including return shipping, covered by us.
- Change-of-mind returns are accepted if the item is in original condition; return shipping is paid by the customer.
Before You Ship Back
Always wait for our return confirmation — we will give you the correct return address and instructions. Parcels sent without confirmation may not reach the right facility.
Refund Process
- We inspect the returned item within 48 hours of receipt.
- Refunds go back to your original payment method (PayPal, card, or crypto address) within 5–10 business days of approval.
- Crypto refunds are sent to the originating address; network fees are deducted from the refunded amount.
Exchanges
Prefer a different model, color or size? We exchange once per order free of extra service fees; you only cover shipping where our policy above says so.
Order Cancellation
You can cancel free of charge any time before dispatch. After dispatch, the standard return process applies.
Non-Returnable Cases
Items worn, washed, perfumed, or damaged by the customer; items kept beyond the 15-day window; and custom/personalized requests.