Privacy Policy
1. Who We Are
This Privacy Policy explains how ZBHQLF HANDBAGS, operated by LILIANG INC (“we”, “us”), collects and uses personal information when you browse zbhqlf.com, place an order, or contact our team. For questions, email [email protected] or message WhatsApp +44 7599 352109.
2. Information We Collect
- Order information: name, delivery address, email and phone number, so we can confirm your order and ship it.
- Conversation content: messages you send us on WhatsApp or Telegram, including photos you share for order confirmation.
- Payment data: we never store card numbers. Payments run through PayPal, card networks, or cryptocurrency processors, which handle your payment details under their own privacy policies.
- Technical data: anonymized traffic statistics (pages viewed, country, referral source) that help us improve the store. IP addresses are hashed before storage.
- Cookies: a small set of cookies keeps your shopping bag working and remembers your consent choice. You can block cookies in your browser; the bag feature may stop working.
3. How We Use Your Information
We use your information to: process and ship orders; send order confirmations, quality-check photos and tracking numbers; handle returns and refunds; prevent fraud; and improve the store. We do not sell your personal information, and we do not use it for unrelated advertising.
4. Sharing
We share information only with parties needed to serve you: shipping carriers (DHL, FedEx, UPS, USPS or equivalents in your country), payment processors, and our hosting and email providers. Each receives only the data required for their role.
5. Retention
Order and conversation records are kept for up to 24 months for warranty, return and accounting purposes, then deleted or anonymized.
6. Your Rights — European Union (GDPR)
If you are in the EU/EEA, you have the right to access, rectify or erase your personal data, restrict or object to processing, data portability, and to lodge a complaint with your national data protection authority. We process order data on the basis of contract performance and keep marketing to a minimum.
7. Your Rights — United States (CCPA/CPRA)
California and other US state residents may request disclosure of the personal information we hold, request deletion, and opt out of any “sale” of personal information. We do not sell personal information as defined by the CCPA. To exercise any right, email [email protected] — we respond within 30 days.
8. International Transfers
Your data may be processed in the United States and by carriers in your country. Where required, transfers rely on standard contractual clauses or equivalent safeguards.
9. Children
The store is not directed at children under 16, and we do not knowingly collect their data.
10. Changes
We may update this policy; the “last updated” date above always reflects the current version.